FREQUENTLY ASKED QUESTIONS
Please carefully confirm your shirt size, autograph preferences, shipping and billing information before completing your order.
Here are some frequently asked questions to help you before emailing ConnorArmyMerch@gmail.com with your Order Number.
Edits can ONLY be made regarding errors to billing or shipping information. PLEASE use the size chart.
How long will the “We Are Alive” T-Shirts be available?
The Limited Edition “We Are Alive” T-Shirts will be available until December 10th or until inventory of each size is sold out. We have selected this date so that Amelia and I can ship all orders before the holidays. Only 6,000 “We Are Alive” shirts have been printed.
When will my shirt be shipped?
1st Edition Pre-Orders began shipping Oct 7th.
All shirts are personally packaged by Amelia and I and are shipped in the order received. There have been thousands of orders in such a short time, thank you for your patience for delivery. Autographed items will take a little longer to send.
Can I get an autograph!?
Yes, you can now select to receive an autographed postcard with your T-Shirt. Signed shirts were available for the first month of Pre-Orders and so that we can get new orders shipped as quickly as possible, autographs for future orders will be on custom Connor Army Postcards!
Care for autographed shirts!
Early orders of the shirt were offered signed and can be hand washed in cold water to prevent the signatures from fading. Ironing the autographs (with the shirt inside out) will help cure the ink for extra protection.
I didn’t get a confirmation email?
Check to see if your confirmation email was sent to your Promotions or Spam folder. If your payment was processed, your order was received.
I didn’t get a shipping email?
You will receive an email as soon as your item goes in the mail. If you don’t have a shipping email yet, it’s because we are busy fulfilling the orders of people who placed theirs before you. We’re two individuals, not a giant company. Thanks for your patience!
How much is shipping?
Options for US & International shipping are available during Checkout.
Currently US Flat Rate is $7 and International Flat Rate is $15.
Customs fees may apply on international orders, check your local laws for more information.
We hope to offer more Shipping Options in the future.
I made an error in my billing / shipping information?
Email ConnorArmyMerch@gmail.com with your Order Number in the Subject Line. Edits can ONLY be made regarding errors to billing or shipping information. It is helpful to include the name & email you used to place the order.